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Certifications & Associations
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| IICRC Certification |
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| Ethical Services Certification |
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The Institute of Inspection, Cleaning and Restoration Certification (IICRC.com) has served as the Industry Guardian for the cleaning, inspection and restoration service industries for more than 30 years. As a non-profit certification organization, the IICRC helps ensure that you have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.
To qualify for IICRC - Certified Firm status businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up and provide ongoing education and training leading to certification for all technicians. IICRC Certified Firms are also required to abide by the IICRC Code of Ethics. Services provided by IICRC?Certified professionals range from flooring inspection and cleaning to mold remediation to water and fire damage restoration.
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As Members of the Ethical Services? Program, we recognize our professional and personal obligations to our clients, to our company employees, to our industry, and to this association. We also recognize that through a commitment to a high level of ethical and professional standards, we not only better our industry, but everyone who comes into contact with our company.
Therefore, as a Member of the Ethical Services? association, we pledge to support and uphold the Ethical Services? exemplary standards and principles of professional conduct as presented below in our Member Code of Ethics.
Member Code Of Ethics
- Members will perform their services in accordance with the laws of the city and state that they operate in.
- Members will protect client interests by providing valuable consumer information they need in making wise service decisions.
- Members will not misrepresent services to a client or infer that additional services must be purchased for an extra cost once a firm quote has already been presented.
- Members will not utilize ?Bait-and Switch? business practices of advertising low-price offers that they have no intention of honoring.
- Members will not exercise commission-only hiring practices which compels employees to exercise unethical hard-sell tactics solely for the purpose of creating a livable wage at the expense of clients? true service needs.
- Members will not misrepresent facts about warranties or quality of service.
- Members will strongly guarantee their work.
- Members will be ethical and honest in all of their business and professional relationships.
Members found by the Ethical Services? Client Response Committee to have knowingly violated the Code of Ethics will risk expulsion from the association. Documented complaints that are not resolved in a professional manner will be posted on this site as an informational resource for Consumers.
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